The Donor and Member Relations Coordinator stewards and expands the relationships between BCA and its donors and members by providing excellent customer service and ensuring donor data integrity. The Donor and Member Relations Coordinator is a full time position reporting to the Development Director. Essential Job Functions Assist the Director, fellow staff and department in reaching annual goals and fundraising campaigns under the direction of the Development Director, including peer-to-peer, annual, membership and capital campaigns by managing outreach via mail, email and social media platforms and other means. Manage donor and member Customer Relationship Management (CRM) platform, including ownership of precise data management, giving/pledge records, reporting, analysis and quality control practices. Execute data integrity projects including returned mail, address updates, duplicate/merge and inactivation processes, as well as maintaining stakeholder identification/interest coding. Send out thank you letters, membership cards, tax receipts and draft personalized letters of thanks and solicitations for various fund drives in a timely manner. Ensure donations are deposited with the City and reconcile the GL and database on a regular basis. Support Board activities and needs including organizing meetings, taking minutes and posting agendas and minutes as required. Assist with special events and meetings including onsite hospitality, production of invitations, event mailings, nametags and event logistics. Participate in the brainstorming process for advancing donor engagement and membership growth. Research and develop a pipeline for prospective individual and institutional funding partners. Participate in development of best practices and documentation and training of staff in maintaining accurate database records. Performs other duties as required.

Associate degree and/or administrative training degree required, Bachelor's Degree preferred.
Minimum of one year of administrative experience or fundraising experience.
Highly detail oriented with a passion for data integrity.
Demonstrated experience providing quality customer service to diverse clientele.
Experience working in a team environment and ability to work independently.
Natural ability to listen well, communicate and relate to others personally and professionally.
Experience managing multiple, simultaneous projects successfully.
Excellent command of English grammar and spelling.
Common sense and sensitivity to handling financial information on behalf of donors and members.
Proficient in basic computer skills; MS Office (Outlook, Excel and mail merge functions).
Experience with Customer Relationship Management database solutions preferred.
Interest in the mission of Burlington City Arts and some knowledge of the local arts and culture sector preferred.
Ability to actively support City diversity, equity and cultural competency efforts within stated job responsibilities and work effective across diverse cultures and constituencies.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.