Provides administrative and clerical support to the Department of Planning and Zoning. In addition, this position is responsible for providing information and assistance to the public and applicants for zoning and subdivision permits. Essential Job Functions Essential Functions: Meeting and greeting walk-in and telephone customers, and provide direct assistance at counter for customer inquiries, zoning permit application intake and zoning permit issuance in accordance with department procedures. Provide information on subjects such as: zoning applications, permits, and submission requirements; zoning application review process; board and commission meetings and decisions, and processes; zoning complaints and violations; and, City zoning ordinance and municipal plans and policies. Provide assistance to applicants with the forms and information needed to submit an application for a zoning permit. Explain the permitting process and how it pertains to properties and areas throughout the city. Receive and examine permit application forms and submission materials to ensure that all of the required information is included at the time of submission in accordance with department procedures. Enter and maintain permit application data in the AMANDA permit system and other record keeping systems in accordance with department procedures. Maintain departmental records and filing systems, including maintenance of applicable resolutions, ordinances, meeting minutes and other related material, in accordance with City retention requirements and storage schedule. Provide research support as may be requested by other department staff to research, compile and organize information from land records, surveys, maps, permits and other legal documents for various properties. Schedule and secure accessible locations for all meetings of department-supported boards and commissions and any associated subcommittees. Provide assistance as needed with preparation of agendas and notices in collaboration with the respective department staff; Ensure proper public notification of all public meetings of department-supported boards and commissions in accordance with city and state requirements including maintenance of mailing lists, and preparation and distribution of agendas, notices and staff comments to applicants, property owners, board members, media outlets and interested parties in advance of meetings in accordance with department procedures. Attend board and commission meetings, hearings, and deliberative sessions as necessary, to record official minutes, and prepare minutes for signature and distribution within the required time frame. Record and deposit all department revenues in accordance with procedures established by the CAO's Office. Preparing, recording, and processing department expense vouchers and interdepartmental transfers for payment of department in accordance with procedures established by the CAO's Office. Researching and purchasing all office supplies in accordance with procedures established by the CAO's Office, and ensuring all general office supplies are maintained at appropriate levels. Processing incoming and outgoing department mail. Non-Essential Job Functions: Performs other duties as required.

Associate's Degree; and, five (5) years of experience in a customer service and/or office management/administration capacity is required. Additional experience may be substituted for a degree requirement on a two-for-one year basis.
Experience in land development, permitting, and/or government administration capacity is preferred.

Workplace Skills:
Ability to communicate effectively orally and in writing, and excellent interpersonal skills are required.
Ability to work independently and as part of the customer service team in a fast-paced, complex, detail-oriented office environment that features many repetitive tasks and deadlines.
Ability to interact professionally, and to establish and maintain positive relations with co-workers, supervisor, staff, public officials, general public, and other departments.
Ability to manage, and prioritize multiple initiatives, and to engage in collaborative decision-making.
Ability to apply tact and discretion in addressing controversial and emotionally charged issues.
Familiarity with municipal planning and zoning ordinances and related state statutes is preferred.
Interest in contributing to the City of Burlington, and improving the quality and effectiveness of governmental services.
Ability to read and understand site plans and building elevations, and learn and comprehend technical planning and zoning information.
Ability to learn and maintain knowledge of the Departments purpose, objectives, legal requirements, operations, policies, and procedures.
Ability to obtain working knowledge of city development regulations (zoning and subdivision), and pertinent state and local regulations and statutes, and to read development plans and other technical planning documents is required.
Ability to operate traditional office equipment including desktop and laptop computers and associated software, copiers, scanners, etc., accurately type a minimum of 60 words per minute, and troubleshoot common problems as necessary.
Some evening work is required to attend public meetings to take minutes (approx. one evening per week).
Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.