The focus of this position is to implement and support the direct services provided by River Bend Foodbank programs. This includes education, policy enforcement, monitoring and compliance to ensure capacity building and effectiveness of each program. They will collaborate with leadership in determining all strategic and tactical functions necessary for the program to be successful. This position is responsible for all documents, records and administrative reporting related to the program. The ideal candidate will have experience working in a fast-paced environment, the ability to multi-task, and have excellent customer service skills. Essential job functions Serve as the liaison between RBFB and Program Partners to establish and maintain effective and positive working relationships Assist with program administration, volunteer training and management, all logistical matters and day to day operations of RBFB programs. Communicate internally with all RBFB departments as needed, including Operations, Development, Finance and Administration. Answer questions and deliver information to Program Partners in a timely manner Oversee the process of tabulating and maintaining program statistics. Ensure compliance with all Federal, State, RBFB and Feeding America requirements and criteria Lead efforts to educate program partners in things such as food safety and nutrition. Serve as a backup to the Director of Programs for required program implementation, monitoring and reporting All other duties as assigned

4-year degree and/or comparable experience in a customer service or project management environment
Experience in the not for profit sector a plus
Basic computer skills, including a working knowledge of Microsoft Office and the ability to learn Primarius
Self-Starter, able to work with minimal supervision
Strong External Customer Focus
Excellent Verbal and Written Communication Skills
Excellent Interpersonal Skills/Relationship Building Skills
Capable of maintaining multiple accounts including completing follow up
Willingness to travel and have access to viable and dependable transportation

Certificates, Licenses and Registrations
Unencumbered Driver s License

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, or crouch; and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Dress is business casual unless circumstances dictate otherwise.

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