Reporting to the Human Services Director, the Human Services Deputy Director assists the Director in administering the functions of the Human Services Department. Performs related duties including supervising the work activities of Divisional Managers, evaluating program services, developing budget, strategic planning and organizational effectiveness initiatives. Acts as the Director in the Director’s Absence and performs other duties as assigned. Essential Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Monitor programs, policies, standards and operational procedures with the Director. In the absence of the Director provides leadership and oversight to the Human Services Department. Leads staff in the investigation and resolution of customer and consumer grievances and complaints in accordance with state statutes and the Department’s customer service based values. Leads in the development and management of the Department’s staff training and in-service programs with emphasis on customer service, diversity, cultural awareness and collaborative communication. Manages collaborative workgroups related to such topics as employee engagement, retention and others as created/assigned. With the Director, Division Managers and Supervisors, ensures that the residents of Wood County requiring the support of the Human Services Department receive prompt, quality and effective services. Assists the Director in developing and updating of administrative policies and procedures and oversees implementation of those policies. With the Director participates in and promotes division-wide collaboration in the development of the Department’s annual budget and strategic priority setting process. With the Director participates in and promotes collaborative long-term planning, goal setting, and review of service needs and outcomes to ensure effective and efficient service delivery in accordance with federal, state, and local laws and regulations. At the direction of the Director, represents the Department in communications and meetings with state agencies and other organizations, groups, and committees, to both communicate the preferences of Wood County and to keep informed of issues that may affect county human services programs. With the Director and Division Managers, oversees the incorporation of the Department’s vision, mission, and values into the goals and practices of its staff. Keeps the Director informed of issues and needs within the Department, and performs other duties and carries out special projects as assigned by the Director. Represent the Agency in personnel matters. Evaluate employees’ work performance, recommend termination, investigate complaints, oversee and approve departmental personnel actions, including hiring, discipline, promotions, transfers, and FMLA. Assist the Director in developing Agency budget. Monitor department expenditures and revenues for compliance with budget and mandates. Attend and participate in a variety of meetings. Represent the Agency before County committees, public and private agencies and community resources. Prepare and give public presentations and reports. Advise and provide information to committees, agencies and resources regarding agency functions. Oversee agency grievance policy and process; receive and respond to client complaints and requests. Interview clients regarding complaints and special needs including appeals and rehabilitation reviews. Review out of county placements requests with appropriate staff. Direct emergency planning activities of registration, relocation and shelter for persons affected by disasters on an on-call basis as advised by the Emergency Management Department. Act as chief records officer for the Agency. Lead the Wood County Human Services Grant Writing Team. Additional Tasks and Responsibilities While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members. Authorize certain monthly bills and expenses. With the Director, Division managers and Supervisors, ensures that the residents of Wood County requiring the support of the Human Services Department receive prompt, quality and effective services. Ensures that all state and federal mandates are carried out in accordance with established requirements. Implements and oversees Organizational Effectiveness and Quality Improvement initiatives. Ensures that persons who use and depend on the Human Services Department are able to access funding, services and supports to meet their needs, within the funding available, in an effective and user friendly manner. Ensures, with the Director, that the goals, objectives and values of the Human Services Department are developed and carried out in the services and supports provided through each Division. Ensures that the policies and procedures of the Department are consistently carried out. Ensures that the Director of the Human Service Department is kept informed of issues and needs within the Human Services Department.

Minimum Training and Experience Required to Perform Essential Job Functions

1. Graduation from a recognized college or university with a bachelor's degree in sociology, social work, political science, psychology, public administration, business or a closely related field.

2. Five (5) years of responsible work experience in budgeting, planning, and program management in human services, county government or a closely related field, three (3) years of which were in a supervisory capacity.

3. Graduation from a recognized college or university with a master's degree in sociology, social work, political science, psychology, public administration, business or a closely related field will substitute for one (1) year of experience.